Welcome back, water warriors! At Best Surf Discount, we want you to be completely stoked with your kite foiling gear, SUP equipment, and watersports accessories. If something isn’t quite right with your order, we’ve got your back with our simple returns process.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsible (original shipping non-refundable)
  • Refund Processing: 3-5 business days after we receive your return
  • Exchanges: Subject to availability – contact us first!

Our Return Policy

We accept returns of most unused, unopened items in their original packaging within 15 days of delivery. For your safety and ours, some items marked below cannot be returned.

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number
  3. Pack It Up: Securely package the item(s) with all original packaging and tags
  4. Ship It Back: Send to our Kansas City warehouse using a trackable shipping method (we recommend DHL or FedEx)
  5. Get Refunded: Once received and inspected, we’ll process your refund within 3-5 business days

Return Request Template

Copy and paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Hi Best Surf Discount Team,

I’d like to request a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Change of mind/Defective/Wrong item received]
Requested action: [Refund/Exchange for [specific product if exchanging]]

Please send me the return authorization and instructions.

Thanks,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: May be subject to customs/duties fees that we cannot refund

Exchange Information

Want to swap for a different size kiteboard harness or foil mast? Here’s how exchanges work:

  • Contact us first to confirm availability of the item you want
  • You’ll need to return the original item following our standard return process
  • Once we receive your return, we’ll ship the replacement item
  • Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used PFD’s (personal flotation devices)
  • Custom or special order kite foil boards
  • Any rig components or kite foil parts that have been installed or used
  • Items not in original condition, damaged, or missing tags

Damaged or Wrong Items?

If your directional board or downwind SUP foiling gear arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage/wrong item and packaging
  • We’ll arrange a replacement or refund at no cost to you

Pro Tip from Our Team

Before sending back that kite foil or control bar, check out our YouTube tutorials – sometimes what seems like a product issue is just needing the right technique! Our customer service team can also help troubleshoot before you go through the return process.

Return Shipping Address

Once your return is authorized, send items to:

Best Surf Discount Returns
2987 Tree Frog Lane
Kansas City, US 64106

Questions? Email us at [email protected] – we’re happy to help you get back to the waves as quickly as possible!